Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Estou sendo cobrada mas não tenho acesso

New Here ,
Sep 27, 2021 Sep 27, 2021

Copy link to clipboard

Copied

Está sendo debitado normalmente na fatura do cartão de crédito o valor de R$124,00 referente ao plano PORÉM na minha conta Adobe consta que eu não tenho plano e estou sem acesso as imagens.

TOPICS
Account management, Asset Quality

Views

25

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Sep 28, 2021 Sep 28, 2021
Check your account again and check also other options, like having signed-up a second time with a different e-mail. Contact Adobe customer care to see if they can help you out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html...

Likes

Translate

Translate
Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

Copy link to clipboard

Copied

LATEST

Check your account again and check also other options, like having signed-up a second time with a different e-mail. Contact Adobe customer care to see if they can help you out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

If there is no solution available, speak to your bank. It may well be, that someone has stolen your credit card details and is using those to get a free ride...

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started