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Extra charge for Adobe Stock

New Here ,
Jul 31, 2023 Jul 31, 2023

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Good evening, on June 3 I purchased the creative cloud package of all applications. According to my package, this includes adobe Stock. Today when I paid my credit card for the month of July I got an extra charge in addition to the all application package. This package appears as if it were an extra adobe stock, however in my payment profile and plans, the package that includes all the apps together with the adobe stock appears and even so, I was charged for it. I hope I can get a refund since this is not something I contracted at any time. I took it because it supposedly came with the bundle of all the apps. Thank you, good night.Captura de pantalla 2023-07-31 a la(s) 23.52.47.png

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi @Sebastian30489979wo2p,

When you signed up for your Creative Cloud subscription you must have opted in for the Adobe Stock subscription, so the first month of Adobe Stock was a free trial. Since you didn't cancel before the trial ended you were charged for Adobe Stock in July. It does seem unusual to me that the price for Adobe Stock is higher than the Creative Cloud price. I am checking to see if this is an error.

 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Oh I see you have the student version of Creative Cloud so the pricing is correct. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with canceling your Adobe Stock subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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