Extremely slow downloading speed from Adobe Stock

[Mingho5EEE]

Ran the internet speed test, speed is 40mb/s, no issues with any other website, cleaned the cache from google chrome, restart the router, no issues on my end

But for some reason only suddenly this week when I try to download images from Adobe Stock the speed is like 7kb/s, its like its being limited or something

taking up to 20 minutes to download 3 images, basically unusable, can you guys fix it? The website itself is already extremely slow to load images thumbnails by default, very frustrating to use already

[Mingho5EEE]

Tried different browsers already, same issues

[Henrik Heigl]

Hi,

I tested it from my side and its normal fast. It maybe an Internet issue and/or many Internet Traffic in your area. Maybe try it at a different time.

[WendellaBee]

I am uncertain of what type of subcription or account you have for Adobe Stock. If you are on a corporate network there is a high probability that your company's network configuration is contributing to this issue. You can confirm this by downloading from a different network. If you find that it is your company's network configuration then you will need to discuss this with your IT department.

[peted319]

This exact thing is happening to me this week. Cleared cache, restarted, ran a speed test, and still images are downloading at about 1/10th the normal speed.

[aa62076788]

Exact same issue. Site unusable.

[Abambo]

I have no problem with this, but as @WendellaBee said, it could be your network blocking or throttling some access. It would be interesting to provide information about your network, like corporate vs private network. Wi-Fi access vs Ethernet cable, speed of the line, location (region) etc.

[aa62076788]

Australia, NBN fibre to the home, private home connection, 50mbps, fast on everything else except for downloading adobe stock

[Abambo]

OK, the data looks fine and similar to mine, except that I'm located in Europe. Can you try with a different computer or device? What about your firewall?

[Javier246359686xtf]

Same issue here. Download at 7kbps from Southamerica when I have a stable connection of 300Mbps. Downloading a video takes +5 hours. Unusable! Tried Chrome, Mozilla, Edge, clearing cache, cookies, restarting router... Still the problem is only bound to Adobe Stock, lol.

[Abambo]

Check with your provider. I have no problem.

But you can check yourself, if trouble is to be expected: Adobe System Status 

[WendellaBee · Accepted solution]

Locking this post. The issue in this post was resolved. All download issues reported beginning July 26th, 2023 have been moved to https://community.adobe.com/t5/stock-discussions/combined-thread-download-issues-week-of-07-26-2023/... for better visibility.