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File doesnt fit the preview

New Here ,
Mar 30, 2023 Mar 30, 2023

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Tried to download the AI of this image

What i get when I open it is this: 

Bettina25288984zxil_0-1680182438711.png

Anyone having the same issues?

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correct answers 1 Correct answer

Adobe Employee , Mar 31, 2023 Mar 31, 2023

Hello, I've verified the issue (but I don't have access to grant you a replacement license due to the account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund: (it looks like you licensed it twice, I would ask for both refunded)
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat windo

...

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Hallo Bettina,

 

This happens when contributors do an upload error and the moderators don't catch that during their control.

 

Sorry for that, you will need to select a different asset. @Contributor1 will take a look at this and if confirmed, the asset will be deleted and you will get your replacement credit, except if you took an "erweiterte Lizenz" where you would need to contact customer care.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hello, I've verified the issue (but I don't have access to grant you a replacement license due to the account type). I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

For a refund: (it looks like you licensed it twice, I would ask for both refunded)
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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quote

it looks like you licensed it twice, 


By @Contributor1

For others checking this: if it is wrong the first time, it will be wrong the second time. Licence again won't change that!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 02, 2023 Apr 02, 2023

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Now that was unneccessary...

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