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File downloaded from Adobe stock which was originally fine now corrupt

New Here ,
Apr 30, 2021 Apr 30, 2021

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Hi, 

      I downloaded a set of world flags vector images from adobe stock, used some to produce the start of a project which was then put on hold and I went to open the images in Illustrator last week and they are now corrupt.  I re-downloaded them and before the file opens up, a message appears advising "Illustrator now honors 9-slice scaling of symbols.  Any scaling done on symbol instances with 9-slice scaling option in the legacy version will look different now.  Do you want to retain the 9-slice scaling option for symbols?"  Yes/No.  When I click either yes or no, the file is still corrupt. The Adobe stock file number is: 260946350 and the original artist's name is butenkow. 

 

Can anyone shed any light as to how the file is now missing paths etc, I previously spent a lot of hours on the project and to redo the work will cause a great delay in my deadline.  I've tried to get answers from Adobe support but no one has managed to work out the problem so far. Any suggestions would be appreciated.

Thanks in advance

Del

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Adobe Community Professional , May 01, 2021 May 01, 2021
Hi Del,  it's been caused by the GPU acceleration. If you select View > Preview on CPU, it's gone, thankfully.

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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Can you please show us the layers panel with one of them selected?

And also the appearance panel?

 

The file is either very old or has been saved to an old version (which is often required by stock services).

This looks like the symbols have been applied as artwork to 3D objects.

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New Here ,
Apr 30, 2021 Apr 30, 2021

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Hi Monika, 

                   I thought I had sent you a reply earlier with a link but it's not showing up in my thread so I thought I'd resend it in case something happened (it's been a long day) please find attached the dropbox link to the file.  I really appreciate you have a look at this.

 

[REMOVED BY MODERATOR] -moderator says share in private message.

 

Kindest regards

Del

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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Hi Del,

 

 it's been caused by the GPU acceleration. If you select View > Preview on CPU, it's gone, thankfully.

 

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New Here ,
May 01, 2021 May 01, 2021

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Amazing Monika, 

                              I can't thank you enough for your help and explanation 

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