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Files are downloading in word not pictures

New Here ,
Jun 19, 2020 Jun 19, 2020

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Eveyrtime time I download a photo it comes up in word code and not in pictures. I have tried, accepting cookies, opening adobe stock in new search engines, clearing history and trying again, and signing in and out. I recently signed into a friends account and re-downloaded one of his photos and it came through in pictures on my laptop. Would like assistance as I need the phtotos for my business. 

 

King Regards Patrick 

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Account management, Licensing

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LEGEND ,
Jun 19, 2020 Jun 19, 2020

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Start your photo app and use Open from the File menu. Do NOT double click, as double clicking seems messed up on your computer, and runs the wrong app. 

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