Hi, I have downloaded 2 files from contributor Intpro.
Files AdobeStock_432302849.ai and AdobeStock_321934181.ai
It is said that they are vector, but they are not : theu are bitma.
My credits have been reduced by 2 credits, but worse: this is misleading information. Could you please do something?
Thanks in advance for any advice.
Did you download a JPEG file (that's up to you to chose your options) or did you download an Illustrator file with only a bitmap in?
Hi Abambo, Thank you for answering 🙂
As you can see in the files name I gave above, I downloaded the .ai files. But when I open them, it is only bitmap files embeded...
I would say, that in this case, @Contributor1 will check your findings, and if confirmed, will grant replacement credits. Please stay patient, as Monday may well be a non-working day.
If, however, the replacement credits are of an urgent need, if you are reaching your allocated limit, you can also contact Adobe customer service, for a hopefully quick resolution of the problem.
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
Hello, I'm not seeing the single bitmap problem mentioned. Can you send a screenshot in Adobe Illustrator with the assets opened showing the problem? (possibly with the layers panel open)
Hello, can you specify the name and version of the application you're using? It looks like it's failing to load the file correctly.