forgot passwort to log into my email account - cant stop free trial abo

[Werner5CA5]

Hi, I started a free trial with a new email account. I failed to note the passwort for this email account and therefore can not log in to see the code that I need to log into new adobe trial account. There I can not chancel my trial after 4 weeks. I got billed in the meanwhile and NEED a way out of this dilemma. There is no chance for me to get access to the email account with which I started the free trial.

Adobe billed me for: STKS,ALL,MLP,DRI01,MUE,001,N/A

What is this exactly and how can I get out of this deal, that I never accessed?

thank you for you help, I couldn´t find any other way to contact Adobe about this.

Kind regards,

Sandra

[Test Screen Name]

Looks like an Adobe Stock subscription. You need to contact Adobe to have this sorted out, perhaps they will let you cancel your plan early in exchange for a penalty payment. Do NOT use Google to find contact details. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @Deleted User, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

[Abambo · Accepted solution]

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)