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forgot passwort to log into my email account - cant stop free trial abo

New Here ,
May 07, 2021 May 07, 2021

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Hi, I started a free trial with a new email account. I failed to note the passwort for this email account and therefore can not log in to see the code that I need to log into new adobe trial account. There I can not chancel my trial after 4 weeks. I got billed in the meanwhile and NEED a way out of this dilemma. There is no chance for me to get access to the email account with which I started the free trial.

Adobe billed me for: STKS,ALL,MLP,DRI01,MUE,001,N/A
What is this exactly and how can I get out of this deal, that I never accessed?
thank you for you help, I couldn´t find any other way to contact Adobe about this.
Kind regards,
Sandra

 

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correct answers 1 Correct answer

Adobe Community Professional , May 08, 2021 May 08, 2021
Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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LEGEND ,
May 07, 2021 May 07, 2021

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Looks like an Adobe Stock subscription. You need to contact Adobe to have this sorted out, perhaps they will let you cancel your plan early in exchange for a penalty payment. Do NOT use Google to find contact details. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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