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France - Stock in Creative Cloud

New Here ,
Nov 17, 2021 Nov 17, 2021

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Hey, 

I'm new to this community and apologize if the question has already been answered.

I have a Premiere pro plan and a 10 images in Stock. 
I would like to get the black friday creative cloud all apps offer. 

Is there a bundle including the creative cloud licence AND 10 images a month ? Or do I have to keep the stock licence apart ?

Thanks

Fred

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Adobe Employee , Nov 17, 2021 Nov 17, 2021
Hi there,  The Black Friday offer is only for the first time Adobe subscribers and not the existing users.  Thanks  Kanika 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there, 

 

The Black Friday offer is only for the first time Adobe subscribers and not the existing users. 

 

 

Thanks 

Kanika 

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Hi Kanika, 

yet, in my plan manager, I have an upgrade offer to the Creative Cloud All Apps but I don't know whether the 10 images per month can be included.

Fred

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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If it doesn't show Stock included you won't receive Stock.

EBQ

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New Here ,
Nov 18, 2021 Nov 18, 2021

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ok, thank you for your answer.

Fred

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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It should be no problem for a user located in France to get the stock subscription. Looking at this from a hypothetical perspective: If you have a stock subscription and a Premiere Pro subscription, and you upgrade to CC all apps, there is no reason to believe that the stock subscription gets cancelled or modified, if there is no cancel or modification action from the user.

 

There is, however, no change or incentive to your stock subscription to take the all-apps upgrade. This is only in connection with your current Premiere Pro subscription. Read carefully the mails you got from Adobe and the terms and conditions. If you take the subscription and you run into any trouble, I suggest to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

You could also post in this forum: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan, but the general guidance you will get there is probably to contact customer care.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Thank you for the details. 
I knew that my premiere pro upgrade was possible, as seen on my account page. 

The thing I wanted to get details on was if a bundle was available which could have allowed me to pay only once for the Creative cloud apps and my Stock licence. Say : creative + stock 10 images = xxx € / mo.

It seems that the Stock account has to be paid separately.

 

Fred

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