Free 30 days evaluation

New Here ,
Sep 05, 2022 Sep 05, 2022

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Hi, my client has just made an Adobe Stock 10 image account, with 30 days of free evaluation before charging. 

And she passed me the login and password to download the images, but when I tried to do that, Adobe asked me for her credit card info again, even though she had already signed the plan from her computer. 

Is it standard, to give the credit card again from another computer, or maybe something went wrong? 

 

Thank you, 

Carla

 

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Account management , Plans and purchase

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Adobe Employee ,
Sep 06, 2022 Sep 06, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

EBQ

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