Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Free offer is a trap!

New Here ,
Apr 26, 2022 Apr 26, 2022

Searching the net for travel photos, I came acros the offer for 10 free images within a mont on Adobe Stock Photo. Why not sign up to download a few photos? Should I forget to cancel the membership, the easy to overview terms said 220 Danish Kroner a month (30$). Any reason to read further into the terms? I didn't see any.

But I should have! I didn't notice the extra "on a yearly plan". As I forgot to cancel within a month (as often happens with this kind of offer, for me at least), suddenly I am left with a fee of 1500 Danish Kroner (220 $) to get out of this.

Thats what I call a trap! A "simple and easy offer" leading to a huge bill!

Please Adobe, let me get out of this, If you consider yourself to do serious business.

 

-Anders

TOPICS
Account management , Terms of use
96
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 26, 2022 Apr 26, 2022
LATEST
quote

Any reason to read further into the terms? I didn't see any.

But I should have! I didn't notice the extra "on a yearly plan".

 

-Anders


By @Anders24206743spgl

Sorry for that, but as with all contracts, you should read the attached terms and conditions. They are not, as with my telecom contract, 3 A4 pages of small print, but one screen of easy English/German/French (the languages I read).

 

I suggest you contact Adobe customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

FYI: I'm not an Adobe employee.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines