Free offer is a trap!

New Here ,
Apr 26, 2022 Apr 26, 2022

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Searching the net for travel photos, I came acros the offer for 10 free images within a mont on Adobe Stock Photo. Why not sign up to download a few photos? Should I forget to cancel the membership, the easy to overview terms said 220 Danish Kroner a month (30$). Any reason to read further into the terms? I didn't see any.

But I should have! I didn't notice the extra "on a yearly plan". As I forgot to cancel within a month (as often happens with this kind of offer, for me at least), suddenly I am left with a fee of 1500 Danish Kroner (220 $) to get out of this.

Thats what I call a trap! A "simple and easy offer" leading to a huge bill!

Please Adobe, let me get out of this, If you consider yourself to do serious business.

 

-Anders

TOPICS
Account management , Terms of use

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Community Expert ,
Apr 26, 2022 Apr 26, 2022

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Any reason to read further into the terms? I didn't see any.

But I should have! I didn't notice the extra "on a yearly plan".

 

-Anders


By @Anders24206743spgl

Sorry for that, but as with all contracts, you should read the attached terms and conditions. They are not, as with my telecom contract, 3 A4 pages of small print, but one screen of easy English/German/French (the languages I read).

 

I suggest you contact Adobe customer service and negotiate your way out. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

FYI: I'm not an Adobe employee.

ABAMBO | Hard- and Software Engineer | Photographer

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