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I have an Adobe cloud account with my university. It says on Adobe Stock that I can download 10 free images. I am trying to download an image however it won't download to my library, the download just keeps loading. What could I do to fix this?
We are sorry to hear that you are facing issues with Adobe Stock services. We would require some additional information, which would help us in troubleshooting the issue.
1. Have you tried to clear your browser history and restarting your browser(s)?
2. Have you recently installed any plugins in any of your browsers?
3. What happens if you try to connect on a different network?
4. Are you behind a firewall?
5. What happens if you switch your browser to incognito or private mode?
We're here to help, just need a few more details.