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Got the 40 asset free trial but it didn't cancelled when I cancelled it.

New Here ,
Jan 01, 2021 Jan 01, 2021

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I tried the 40 asset free trial in the beginning of November found out that it had additional charges for commericial use so I ended up not using any of the assets and I cancelled it. Fast forward to today the new year and I am reviewing the charges on my card before I pay the credit card company and find that I had been charged for the adobe stock. Come to find it didn't do any cancellation on it and since I didn't hover over my email for a confirmation that never came I didn't find out about it until now.

 

I go on to there online chat since it's new years and no one is on the phone. First they keep on trying to sell me this product even when it will not work for my business which is only just slightly annoying. To cancel it there is a $169.58 charge that has to take place! I am right now hopefully working throught this with the online chat but have a feeling that I will need to call in when there phone lines open back up after the holiday to finish sorting it out.

 

I also read more post today and I am not the only one. Why is there issues with the cancelling of the free trail. Why is there and exorberante fee involved. I have been using adobe photography plan for many years now and this is the most bogus thing I have ever seen and did not expect this from adobe.

 

Reminds me of the saying to sheer the sheep not skin it.

 

Will update when more comes but be warry about the free trial of adobe stock

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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@Ralku I can see that you were issued a refund after you contacted customer care.

EBQ

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New Here ,
Jan 05, 2021 Jan 05, 2021

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Updating post as promised. As EBQ states I was finally able to cancel my subscription without charge and recieve a refund. This was the second time I have used the chat feature of adobe. It felt like alot more headbanging then before and definitely a lot more stress. I am glad that this was figured out since I enjoy using other adobe products. Hopefully this helps and warns others about possible problems with Adobe stock and cancellation fees.

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