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Grpahics Templates won't download/ import

New Here ,
Aug 03, 2021 Aug 03, 2021

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Just browsed all the forum here but didn't find any solutions.

 

When I want to use some free templates inside the premiers essential graphics from the adobe stock there always pops up an error: "Error while importing the animations template. While downloading from the adobe stock server an error occured. Please try again" (maybe its written a bit differen because I have the german version and just translated it). I tried to reinstalling the cc, tried logging out and back in etc. Nothing worked.

How can I make it work? Any suggestions?

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Creative Cloud Integration, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Aug 04, 2021 Aug 04, 2021
So, a short update: I've now downloaded the MOGRT-file the good old way, by going to my stock account on stock.adobe.com and choosing the licensed data. I then installed the file via Graphics→Install Motion Graphics Template and got the following message: My guess is that the error message I had before was wrong. I clicked Yes, and I can now use the template. The thing that intrigues me most is, that now, I can drag-n-drop from the Essentials (Adobe Stock) window to my timeline without an err...

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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Moved to the Stock forum.

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Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

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Was war denn die Vorlage (Template)?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Ich kann keine der Adobe Stock Graphics Templates laden. Zumindest keine der kostenfreien. Ich habe versucht "Basic Lower-Third Left" zu nutzen.

Ich bin einem Unternehmens Adobe Konto, bei dem ich aber Zugriff auf Adobe Stock habe und über die Webseite auch Stock Material erwerben kann.

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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I can confirm this behaviour on my personal account:

Abambo_0-1628082377614.png

I will investigate further. But may be @EvilBugQueen1 could guide us, if this is a Stock problem or a Premiere problem?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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So, a short update:

I've now downloaded the MOGRT-file the good old way, by going to my stock account on stock.adobe.com and choosing the licensed data. I then installed the file via Graphics→Install Motion Graphics Template and got the following message:

Abambo_0-1628083340577.png

My guess is that the error message I had before was wrong. I clicked Yes, and I can now use the template.

 

The thing that intrigues me most is, that now, I can drag-n-drop from the Essentials (Adobe Stock) window to my timeline without an error message.

ABAMBO | Hard- and Software Engineer | Photographer

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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