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Hacked account, intruder ordered Transaction via PayPal

New Here ,
Mar 15, 2020 Mar 15, 2020

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Hello,

I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. 

I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.

I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?

Thank you

Anna

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Account management , Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2020 Mar 16, 2020

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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Adobe Employee ,
Mar 16, 2020 Mar 16, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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New Here ,
Mar 18, 2020 Mar 18, 2020

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Thank you very much

Anna

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hello,

 

I'am having the same problem. I clicked on your link but it doesnot give me an option to send them a message, just another FAQ.

Can you help?

 

Thank you

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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If the Adobe virtual assistant does not open, use a different browser. I've just checked, the link works:

Abambo_0-1670508103397.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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I don't see any Creative Cloud nor Adobe Stock subscription,  associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com

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