Hacked account, intruder ordered Transaction via PayPal

[Vashneva]

Hello,

I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. 

I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.

I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?

Thank you

Anna

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

[Vashneva]

Thank you very much

Anna

[Arnaud27488562telo]

Hello,

I'am having the same problem. I clicked on your link but it doesnot give me an option to send them a message, just another FAQ.

Can you help?

Thank you

[Abambo]

If the Adobe virtual assistant does not open, use a different browser. I've just checked, the link works:

[WendellaBee]

I don't see any Creative Cloud nor Adobe Stock subscription,  associated with the Adobe ID you are using here on the forums. If you have more than one Adobe ID you will need to sign in with Adobe ID/email address associated with your subscription. You can manage your subscriptions here: https://account.adobe.com