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HD video's not availible

New Here ,
Jun 02, 2023 Jun 02, 2023

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I had an email from adobe that HD video's are now included in our subscription, but when i want to download one, I'm still being asked for a subscription or to buy it seperatly.

 

we have a Creative Cloud Alle apps Pro-edition licence.

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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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Can you licence standard assets?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 05, 2023 Jun 05, 2023

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photos etc, yes 

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New Here ,
Jun 05, 2023 Jun 05, 2023

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Hi,

I have the same. I received an email from Adobe indicating the 25mil HD videos are now part of my subscription however I cannot download or add any to my library if I do not subscribe. I am loged into Adobe Stock.

Not sure why this was sent if it is useless.

Thanks.

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hello @Dennis-LP, I'm not seeing any Adobe Stock subscription linked to the account you are using on the forum. Access to HD videos requires a subscrption. 

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New Here ,
Jun 14, 2023 Jun 14, 2023

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an adobe stock subscription is included in the adobe suite PRO-edition

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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That may be, but most probable, OP wasn't using his Adobe ID with that subscription, so that Liza was unable to verify his status.

 

Do you have a problem with your subscription?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 15, 2023 Jun 15, 2023

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hi there

 

 i received an email from adobe that hd video's are now included in our subscription. but when i try to download one it tells me to buy a subscription.

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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Singn out/sign in to your corporate account. Does that work? If not, can you access Adobe stock and are you allowed to licence standard assets?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @Dennis-LP,

I've sent you a DM, could you please forward the message to me? We're trying to determine the source of this message. Thanks!

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New Here ,
Jan 03, 2024 Jan 03, 2024

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Hi i answered, but never got a reply...

 

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Sorry for that. @WendellaBee must have overseen your message. You should try to contact @EvilBug1, but as she does not have access to @WendellaBee's DM, you need to give some context. (As she is tagged here now, she will probably chime in shortly).

ABAMBO | Hard- and Software Engineer | Photographer

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