Copy link to clipboard
Copied
I had an email from adobe that HD video's are now included in our subscription, but when i want to download one, I'm still being asked for a subscription or to buy it seperatly.
we have a Creative Cloud Alle apps Pro-edition licence.
Copy link to clipboard
Copied
Can you licence standard assets?
Copy link to clipboard
Copied
photos etc, yes
Copy link to clipboard
Copied
Hi,
I have the same. I received an email from Adobe indicating the 25mil HD videos are now part of my subscription however I cannot download or add any to my library if I do not subscribe. I am loged into Adobe Stock.
Not sure why this was sent if it is useless.
Thanks.
Copy link to clipboard
Copied
Hello @Dennis-LP, I'm not seeing any Adobe Stock subscription linked to the account you are using on the forum. Access to HD videos requires a subscrption.
Copy link to clipboard
Copied
an adobe stock subscription is included in the adobe suite PRO-edition
Copy link to clipboard
Copied
That may be, but most probable, OP wasn't using his Adobe ID with that subscription, so that Liza was unable to verify his status.
Do you have a problem with your subscription?
Copy link to clipboard
Copied
hi there
i received an email from adobe that hd video's are now included in our subscription. but when i try to download one it tells me to buy a subscription.
Copy link to clipboard
Copied
Singn out/sign in to your corporate account. Does that work? If not, can you access Adobe stock and are you allowed to licence standard assets?
Copy link to clipboard
Copied
Hi @Dennis-LP,
I've sent you a DM, could you please forward the message to me? We're trying to determine the source of this message. Thanks!
Copy link to clipboard
Copied
Hi i answered, but never got a reply...
Copy link to clipboard
Copied
Sorry for that. @WendellaBee must have overseen your message. You should try to contact @EvilBug1, but as she does not have access to @WendellaBee's DM, you need to give some context. (As she is tagged here now, she will probably chime in shortly).