HELP! I bought a "damaged" picture

[Marcus H. from Germany]

Hi,

I bought a licence for picture 355834864. The picture has a big problem there is a vertical cut through the picture. on the left side it's a little blue touch and on the right side it seems to be OK. 

Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus

[Jill_C]

I believe you would need to post this question to the "Adobe Stock" Community rather than the "Adobe Stock Contributor" forum:

https://community.adobe.com/t5/stock/bd-p/stock?page=1&sort=latest_replies&filter=all&topics=contrib...

[Nancy OShea · Accepted solution]

[Moderator moved from Stock Contributors to Adobe Stock.]

Hi @Marcus H. from Germany,

Please contact Adobe support about a refund.

https://helpx.adobe.com/support.html

[Abambo]

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@Marcus H. from Germany wrote:

Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus

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Hi Marcus,

No, it's not possible to contact contributors. You should proceed as @Nancy OShea suggested.

And btw: you may also formulate your request in German. If we don't speak the language, we use automatic translation tools.