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HELP! I bought a "damaged" picture

New Here ,
May 24, 2021 May 24, 2021

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Hi,

I bought a licence for picture 355834864. The picture has a big problem there is a vertical cut through the picture. on the left side it's a little blue touch and on the right side it seems to be OK. 

Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus

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correct answers 1 Correct answer

Community Expert , May 24, 2021 May 24, 2021

[Moderator moved from Stock Contributors to Adobe Stock.]

 

Hi @Marcus H. from Germany,

Please contact Adobe support about a refund.

https://helpx.adobe.com/support.html

 

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Community Expert ,
May 24, 2021 May 24, 2021

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I believe you would need to post this question to the "Adobe Stock" Community rather than the "Adobe Stock Contributor" forum:

 

https://community.adobe.com/t5/stock/bd-p/stock?page=1&sort=latest_replies&filter=all&topics=contrib...

Jill C., Forum Volunteer

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Community Expert ,
May 24, 2021 May 24, 2021

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[Moderator moved from Stock Contributors to Adobe Stock.]

 

Hi @Marcus H. from Germany,

Please contact Adobe support about a refund.

https://helpx.adobe.com/support.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 24, 2021 May 24, 2021

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@Marcus H. from Germany wrote:

Is it possible to contact the author of a picture to get a not damaged version of the file?

Thanks for helping me and sorry for my bad english!

Stay healthy!!!

Greetings Marcus


Hi Marcus,

No, it's not possible to contact contributors. You should proceed as @Nancy OShea suggested.

 

And btw: you may also formulate your request in German. If we don't speak the language, we use automatic translation tools.

ABAMBO | Hard- and Software Engineer | Photographer

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