Help prevent accidental licensing

[dougl48008909]

Hello, it seems I fell into the same trap as other users; I accidentally licensed an image while scrolling through the catalog. Please remove this image from my account. Thank you. 204759138

[boucherf]

Hi, I have the same problem – I accidently clicked on the License blue button for an image I do not want - can this be removed from my account please? Image ref 84514948.

[WendellaBee · Accepted solution]

Hello B.,

I have confirmed you licensed the asset and granted you a replacement license.

EBQ

[keithk39614332]

Hi I also have the same problem.  I accidentally licensed a product #298243180

 - please can you remove it.  Thanks

[WendellaBee]

Hi K.,

Assets cannot be returned but I did grant you a replacement license for this standard asset.

EBQ

[Gary Saunders]

Hi. I can't find a way to create my own post, so I'm posting as a reply here. I also have an accidental licensing issue, the asset is  file# 191530070. I clicked the License button by mistake, and haven't downloaded it. Can you please reverse that?

[WendellaBee]

It appears you have been granted a replacement license.

EBQ

[careypmorgan]

I accidentally licensed an image just now.  The blue license button is just dumb - i was just trying to make the image bigger and it purchased it!  UGH!   Please credit my account.  

[careypmorgan]

The image i accidentally licensed is #310562674

[Vani_100]

Hello careym81597424,

I have verified that you have licensed asset # 310562674 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Thanks !!!

[michaelb78638743]

Hi.

 I was browsing through your stock after just singing up and clicked the blue-button thinking it would inform me how many credits the file costs but it licensed the file and opened a download window, which I immediately canceled.  

Looking at the forums it seems like many people have experienced the same, wouldn't it be easier for both sides if there was a slight change to the UX?

Please can you look into this, the license ID is: #160979092

Thanks

[Abambo]

Hi MichaelB,

I can't grant you a replacement image, for that you need to wait for a friendly Adobe employee jumping in, but I can point you to this piece of information: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

A different possibility to get your replacement image is to contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

[Vani_100]

Hello michaelb78638743,

I have verified that you have licensed asset id 160979092 and have granted you 1 replacement license. Please delete 160979092 asset from any downloads or library at your end.

Thanks !!!!