Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Help With Poor Quality Photo

New Here ,
Oct 21, 2018 Oct 21, 2018

Copy link to clipboard

Copied

Hi Support

Today I bought a photo which I want to print to a canvas 120x90mm. Unfortunately, the quality of the photo is too poor, even though it is sold as XL 300dpi. The download is File: #171347227. The file is no good to me now.

Kind regards

Henriette

Views

92

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 22, 2018 Oct 22, 2018
The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent. The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation. I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.

Likes

Translate

Translate
New Here ,
Oct 21, 2018 Oct 21, 2018

Copy link to clipboard

Copied

Sorry 1200x900 mm

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

Copy link to clipboard

Copied

LATEST

The file looks to be fine. It's 4500 X 300 pixels and the quality looks decent.

The size probably that you're trying to print is quite large and you'll be requiring a larger file to avoid pixelation.

I'd suggest you probably check with your printer the minimum file size required to print such a canvas and then license a file accordingly.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

Copy link to clipboard

Copied

Hi Henriette,

I apologize for the experience with the file that you downloaded.

Let me get this file checked and update you. Kindly allow me sometime.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started