Hi I have just set up my subscription and accidentally activated 4 images rather than added them to my lightbox! can I reverse these? Thanks

[davedavedesign]

Hi I have just set up my subscription and accidentally activated 4 images rather than added them to my lightbox! can I reverse these?

Thanks

[twaritar3263062 · Accepted solution]

Hi Dave,

Sorry to hear that.

Please share the file IDs which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

[davedavedesign]

Hi Twarita,

#111219605,#83198379, #116048648, #72757519https://stock.adobe.com/uk/images/dotted-skyscrapers-panorama-buildings-and-city-illustration-vector...

thanks

dave

[twaritar3263062]

Dave,

Since you have accidentally licensed 4 Adobe Stock images, I have added 4 image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[davedavedesign]

Many thanks!

A review before purchase feature would have helped me avoid this.

[twaritar3263062]

Dave,

You are welcome!

Also, thanks for sharing your feedback, I will definitely pass it on to the product team.

Regards,

Twarita