An offer for an Adobe Stock extension to the Creative Cloud Pro package appeared on my Adobe Stock account at a promotional price. I accepted the offer and paid for the upgraded package. Immediately afterward, without any prior notice or explanation, my Adobe Stock account was closed, along with 114 credits that I had previously purchased.
I contacted Adobe via chat support to ask how it was possible that my Adobe Stock account had been closed and what had happened to the credits I had already paid for. The consultant responded by saying:
“The upgrade process is essentially a plan change process. As mentioned earlier, I can help you purchase a new Adobe Stock plan.”
No explanation was provided as to why my Adobe Stock account was closed or why my paid credits were removed. My account was closed without any warning, and I effectively lost access to credits I had already paid for.
The consultant also stated that they could arrange a callback from their manager. However, to this day, no one from Adobe has contacted me, not even to explain the situation. This approach to customer service is extremely disappointing.
As a result, I have lost several hundred euros due to the premature purchase of credits that were ultimately taken away from me.
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