Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


how do I complain about a stock item I downloaded but was not fit for purpose?

Explorer ,
Sep 03, 2020 Sep 03, 2020

Copy link to clipboard

Copied

I downloaded (and used a stock credit) for an InDesign template which - unfortunately - is not fit for purpose (badly laid out and poorly executed... I could have done better myself). I'm not using the template but have 'spent' a credit to find out it is worthless... any help appreciated.

TOPICS
Plans and purchase, Troubleshooting

Views

59

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Sep 03, 2020 Sep 03, 2020
Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Likes

Translate

Translate
Adobe Community Professional ,
Sep 03, 2020 Sep 03, 2020

Copy link to clipboard

Copied

LATEST

Please post the asset number of the template and wait until a friendly Adobe employee jumps in and grants you a replacement credit. Alternatively you can also contact customer support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started