I was downloading various icon packs in .ai files. The artist uploaded another file I wanted in .jpg format. I assumed it was an .ai since they're icons. I didn't download it but I did use up a credit.
Click on the following link https://helpx.adobe.com/contact.html Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right. Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y
Does anyone else struggle with this link? I can't find how to get support with Adobe Stock. I want to get a vector file of a particular image, rather than the jpeg I have bought. I need to chat but the chat icon doesnt appear, or I need a contact number for Adobe Stock or an email address. Any help would be appreciated - thanks