How do I unlicense something that I purchased accidentally?

[hdc-kstormie]

Accidental purchase for FILE #: 117324194

Is there a future un-licensing button in the works?

[twaritar3263062 · Accepted solution]

Branching into a new discussion,

Hi Katrina,

Since you have accidentally licensed the file ID(117324194), I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[maries65631575]

Hi,

I purchased accidentally a picture (file : looking in a birdhouse) today

Is there a future un-licensing button I can use?

Regards

[twaritar3263062]

Hi Marie,

We apologize for the inconvenience caused to you.

Could you please share the file ID which you have accidentally licensed so that we can further assist you?

Regards

Twarita

[maries65631575]

Hi Twarita,

Of course it's file 18093351 "Looking in a birdhouse"

Regards

Marie

[twaritar3263062]

Marie,

I checked your account and noticed that you have an Adobe Stock 10 images per month plan (team's account) under the Adobe ID shared in the forums. Since it is a team's account you would need to contact your admin. The primary admin will have an option to contact our support team directly from their account and thus can further help you with the accidental licensing issue.

Feel free to update this thread in case of any additional questions.

Regards

Twarita