How long does Stock take to approve access request?

[joshuadxlee]

Hi, my CC plan doesn't include Stock. However, when I selected a free Stock InDesign template to download, a popup appeared saying I need to make an access request. I made the request but am now wondering roughly how long the process takes, or if I would even be granted at all. Screenshot attached, any help is appreciated. 

[WendellaBee]

Hi joshuadxlee,

I am looking into the issue and will update this thread when I have more information.

[WendellaBee · Accepted solution]

Hi joshuadxlee,

The request you sent went to the organization that holds your account, your university. The administrator would need to approve your request. Since the asset is a free template, if you have not received approval, you can create a personal account on the Adobe Stock site and download the template that way.

To create a personal Adobe ID, please sign out of the Adobe Stock site and clear your browser history. Return to https://stock.adobe.com, click "Sign in" and click "Create an account". You can then use your personal email address to set up a personal account.