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How long does Stock take to approve access request?

New Here ,
Jun 30, 2020 Jun 30, 2020

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Hi, my CC plan doesn't include Stock. However, when I selected a free Stock InDesign template to download, a popup appeared saying I need to make an access request. I made the request but am now wondering roughly how long the process takes, or if I would even be granted at all. Screenshot attached, any help is appreciated. 

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Licensing, Troubleshooting

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Adobe Employee , Jul 22, 2020 Jul 22, 2020
Hi joshuadxlee, The request you sent went to the organization that holds your account, your university. The administrator would need to approve your request. Since the asset is a free template, if you have not received approval, you can create a personal account on the Adobe Stock site and download the template that way. To create a personal Adobe ID, please sign out of the Adobe Stock site and clear your browser history. Return to https://stock.adobe.com, click "Sign in" and click "Create an ...

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi joshuadxlee,

I am looking into the issue and will update this thread when I have more information.

EBQ

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Adobe Employee ,
Jul 22, 2020 Jul 22, 2020

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Hi joshuadxlee,

The request you sent went to the organization that holds your account, your university. The administrator would need to approve your request. Since the asset is a free template, if you have not received approval, you can create a personal account on the Adobe Stock site and download the template that way.

 

To create a personal Adobe ID, please sign out of the Adobe Stock site and clear your browser history. Return to https://stock.adobe.com, click "Sign in" and click "Create an account". You can then use your personal email address to set up a personal account.

 

EBQ

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