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How to end a subscription i cant use or see that i am paying for

New Here ,
Jan 12, 2023 Jan 12, 2023

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For the past two months, I have paid for a subscription that I cannot use or cancel. 
It's really stressing me out as money is being withdrawn from my bank account and
I can't do anything about it. I have also looked on Adobe how you are asked to cancel
your subscription but this did not help me either. Is there any way to get this money
refunded or at least cancel my subscription?
TOPICS
Account management , Licensing , Plans and purchase

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correct answers 1 Correct answer

Adobe Employee , Jan 12, 2023 Jan 12, 2023

Hi @Erik27619432b06w,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Ask them to check under your name and not your email address. I suspect that you may have mistyped your email address when setting up the subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect th

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

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Hi @Erik27619432b06w,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Ask them to check under your name and not your email address. I suspect that you may have mistyped your email address when setting up the subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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