How to end a subscription i cant use or see that i am paying for

Report · Jan 12, 2023

For the past two months, I have paid for a subscription that I cannot use or cancel. 
It's really stressing me out as money is being withdrawn from my bank account and 
I can't do anything about it. I have also looked on Adobe how you are asked to cancel 
your subscription but this did not help me either. Is there any way to get this money 
refunded or at least cancel my subscription?

Report · Jan 12, 2023

Hi @Erik27619432b06w,

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Ask them to check under your name and not your email address. I suspect that you may have mistyped your email address when setting up the subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

Report · Mar 10, 2023

hello, thank you for trying to help. but what you have written is not possible to do. I am still paying, and neither can I end this payment or get anything out of the subscription I supposedly am paying for.

Report · Mar 10, 2023

I don't see that you've contacted customer care. Please provide a case number.