How to prove licensed assets from Adobe Stock after team plan cancellation?

[YUNG-YU34677917mjol]

嗨，Adobe 支援團隊，

我對團隊註冊下的 Adob​​e Stock 許可證有疑問。

1. 當我們的簽約儀式於活動現場時，我們的隊伍從 Adob​​e Stock 獲得了資源（例如圖片）的許可。

2. 在簽約期間，我們能夠登入許可證歷史記錄並載入這些資產的許可證代號。

3. 取消簽約後，我們將無法再附加許可證歷史記錄或恢復我們先前許可的財產的許可證代號。

4. 根據 Adob​​e 官方的政策，獲得許可的資源都有永久的使用權限，但如果無法取得許可碼，我們就無法證明我們有權限使用這些資源。 

問題：

• 取消訂閱後，我們如何證明我們擁有這些資產的適合訂閱？

• 取消後，有沒有辦法恢復許可證書號碼或存取先前許可財產的許可證書歷史記錄？

• 我們在網路上向 Adob​​e 索取任何官方文件或記錄來證明我們的許可？

這個疑問對我們團隊來說非常重要，因為我們需要保障遵守可得的條規。

謝謝你！

[YUNG-YU34677917mjol]

Hi Adobe Support Team,

I have a question regarding Adobe Stock licenses under a team subscription plan. Here’s the situation:

1. Our team licensed assets (e.g., images) from Adobe Stock while our subscription was active.

2. We were able to access the license history and download the license codes for these assets during the subscription period.

3. After canceling the subscription, we can no longer access the license history or retrieve the license codes for the assets we previously licensed.

4. According to Adobe’s official policy, licensed assets are granted permanent usage rights, but without access to the license codes, we cannot prove that we have the rights to use these assets.

Questions:

• How can we prove that we have the proper licenses for these assets after the subscription is canceled?

• Is there a way to retrieve the license codes or access the license history for previously licensed assets after cancellation?

• Are there any official documents or records we can request from Adobe to prove our licensing rights?

This issue is critical for our team as we need to ensure compliance with licensing terms. I would appreciate any guidance or solutions you can provide.

Thank you!

[Moderator merged this with the original post in Chinese]

[Abambo]

After cancelling, you will still have access to your license history. If that is not the case, you need to contact Adobe customer care. 

As for the YouToube license key: you will anyhow need or would have needed to download those and store them at a secure place. As soon as a contributor pulls his asset from the database, the key is no more available.