• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to refund for unused credits bought by mistake?

New Here ,
Jun 16, 2023 Jun 16, 2023

Copy link to clipboard

Copied

Hello, I mistakenly bought 5 credits for $49.95 thinking I would be able to use them for stock videos. However, the videos I want require more credits, and I don't see a way to use what I have toward purchasing licenses for them.


I would not mind paying the difference (the videos I want are $79.99), but there is no way that I can figure out how to do that, so I would like a refund so I can buy them individually.

I tried to get a refund online by talking to a human for customer support, but I cannot access customer support because I am referred to my school's IT help desk, and  there is no help desk for my school!

Can someone help me?

TOPICS
Licensing , Plans and purchase

Views

142

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 17, 2023 Jun 17, 2023

Copy link to clipboard

Copied

You need 8 of those credits for one HD video. you should have bought the credits using a private Adobe ID, not a school ID. With a Teams and Enterprise account, the account admin is responsible for the first level support. That's why they sent you to your schools helpdesk. And your school (or the subscription provider, if it is one outside of your school), needs a helpdesk or an administrator who is also helpdesk. 

 

However, as it was possible for you to buy the credits with your credit card (?), you should be able to get a refund to the same credit card.

 

I would contact customer care again, using the credit card argument. If that does not work out, update this thread. Good luck.

 

 

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

Copy link to clipboard

Copied

@Joshua30554780xzsl,


The customer chat app is referring you to the administrator of the school account, so whomever owns that. However you made your credit pack purchase as an individual and customer care should be able to help you though I'm not certain the chat app is able to realize that this was an individual subscription. Can I request that our customer care team reach out to you at the email address you are using here on the forums?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

LATEST

Yes please reach out to me! Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started