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How to report typo on the image

Community Beginner ,
Mar 12, 2023 Mar 12, 2023

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Hi there, 

 

I just purchased image #142883101 and realized it has a typo in it so i can't use it anymore.

I was just wondering how can I contact the author to fix this or get my credits back as i am not able to use this.

 

Thank you

Best regards

Anna

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correct answers 2 Correct answers

Adobe Employee , Mar 13, 2023 Mar 13, 2023

Hello, I've verified the issue "Profesional" and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

typo 142883101.PNG

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Adobe Employee , Mar 14, 2023 Mar 14, 2023

You'll want to find another image, there is no telling when or if the contributor will post a replacement file. Any newly submitted file can take several days to go through moderation and be posted on the site.

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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You can't contact the author. @Contributor1 from Adobe will check the asset and if confirmed, they will delete it. Could you point out the typo you saw, please?

 

Normally, you should also get the credit back, but you will need to choose a different asset.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hello, I've verified the issue "Profesional" and granted you a replacement credit. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

typo 142883101.PNG

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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Hello everyone, thank you for your quick replies and help I really appreciate it.
Yes, the typo is in "PROFESIONAL".
Any chance this image can be fixed as I would still like to purchase and use this (but with the correct spelling) image?

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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This specific image will need to be taken down. It's possible the contributor will upload a fixed version in the future. However it would be under a new file number if they do.

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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thank you, will check the author profile in a few days to see it it's updated. 

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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You'll want to find another image, there is no telling when or if the contributor will post a replacement file. Any newly submitted file can take several days to go through moderation and be posted on the site.

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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Thank you, in that case, I will search for a new image. 

 

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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It will still need to pass moderation again. The best for assets like this is not to include text. That makes assets universally usable.

 

If this is submitted as an illustration, it will need more than a few days for this asset to show up.

ABAMBO | Hard- and Software Engineer | Photographer

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