How to return Adobe Stock items

[Vance36556407he6q]

I just licensed an animation (for 8 credit) that was a result from a search looking for a transparent background. The item is on a white background (not a transparent background).

How do I return this f or a refund in credits?

[Jill_C]

Post the asset number here. Then, perhaps @Contributor1 can assist with your request.

[Vance36556407he6q]

Thank yoou for the response.

Here is the asset number:   #911721090

[Abambo]

It's marked isolated on background, not transparent background. It may, however sill be possible to use the asset, with little effort, as you could create easily a mask for this. It's not overly complicated. To circles and it's done.

[Contributor1 · Accepted solution]

Hello @Vance36556407he6q, I've added 8 credits back to your account. Thank you for the report and sorry for the problem with the animation.