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I accidentally downloaded a template when I was trying to view it. Can I get it rebated and removed?

New Here ,
Apr 20, 2021 Apr 20, 2021

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How do I request a rebate for an accidental download of a template (which I have never purchased a template before)? I was trying to view it larger and hit the licenced button by mistake. I'd want to delete it and have the credit replaced as I it won't work for me. Thanks. 

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Download, Licensing

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hello donnab59243069,

 

Can you share Asset ID of Templates accidentally licensed. 

 

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Item #326148992

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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I have verified that you have licensed 326148992 asset ID and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!!

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New Here ,
Apr 29, 2021 Apr 29, 2021

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I will delete it off my computer. Did the number of assets I have available to purchase increase by 1? or how does the replacement work?

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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yes it will increase by 1.

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