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I accidentally licensed three videos

New Here ,
Jul 20, 2018 Jul 20, 2018

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Hello,

I accidentally licensed three videos for a preview project.  Is there anyway to return them? I got them on the 17th.

Thanks for any help!

Angie

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Adobe Employee , Jul 20, 2018 Jul 20, 2018
Hi Angie,Sorry to hear that.Videos are purchased on-demand or using credits from credit packs. Please note that the on-demand purchases are not refundable.Since you have accidentally licensed 3 Adobe Stock videos, please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests(you can check with them for exceptions).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Jul 20, 2018 Jul 20, 2018

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Hi Angie,

Sorry to hear that.

Videos are purchased on-demand or using credits from credit packs. Please note that the on-demand purchases are not refundable.

Since you have accidentally licensed 3 Adobe Stock videos, please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests(you can check with them for exceptions).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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