I can not access to my personal email to confirm my Adobe Stock account

[susanah91670755]

I've requested a trial version of Adobe Stock, but unfortunately I can not access to my personal email to confirm my Adobe Stock account!!

So I can not access my Adobe Stock account. Can someone tell me if, although the Adobe account is not yet confirmed, is the first charge carried out after 14 days anyway?

[Abambo · Accepted solution]

I would guess that you need to confirm your account. You can, however, login into the account and change your email address, if that is not accessible.

Looping in Sheena Kaul​ or twaritar3263062​ for insight information on the subscription status.

[Sheena Kaul]

Hi Susana,

I did check your account and the Adobe Stock 10 images/month plan seems to be cancelled.

Let me know if you need any more details.

Regards,

Sheena

[susanah96912926]

Thank you very much Sheena!

I would only like to corroborate if you checked the account with the correct email that I used. Can I send you the email I used?

Regards,

Susana

[Sheena Kaul]

I checked with the email ID that is used on Adobe Forums.

But if you wish, you can send me the email ID in a private message and I can check again.