I can not access to my personal email to confirm my Adobe Stock account

New Here ,
Jan 28, 2019 Jan 28, 2019

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I've requested a trial version of Adobe Stock, but unfortunately I can not access to my personal email to confirm my Adobe Stock account!!

So I can not access my Adobe Stock account. Can someone tell me if, although the Adobe account is not yet confirmed, is the first charge carried out after 14 days anyway?

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Adobe Community Professional , Jan 28, 2019 Jan 28, 2019
I would guess that you need to confirm your account. You can, however, login into the account and change your email address, if that is not accessible.Looping in Sheena Kaul​ or twaritar3263062​ for insight information on the subscription status.

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Adobe Community Professional ,
Jan 28, 2019 Jan 28, 2019

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I would guess that you need to confirm your account. You can, however, login into the account and change your email address, if that is not accessible.

Looping in Sheena Kaul​ or twaritar3263062​ for insight information on the subscription status.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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Hi Susana,

I did check your account and the Adobe Stock 10 images/month plan seems to be cancelled.

Let me know if you need any more details.

Regards,

Sheena

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New Here ,
Jan 29, 2019 Jan 29, 2019

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Thank you very much Sheena!

I would only like to corroborate if you checked the account with the correct email that I used. Can I send you the email I used?

Regards,

Susana

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Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

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I checked with the email ID that is used on Adobe Forums.

But if you wish, you can send me the email ID in a private message and I can check again.

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