I can't download photos. I have 4 points but cannot use them

[dorotap52117175]

I cannot download (buy) photos, I have 4 points for not a limited time and I cannot use them? Who do you have to ask to be able to use the purchased points? Please help.

[WendellaBee]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.