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I can’t log into my account fotolia ;(

Guest
Nov 14, 2019 Nov 14, 2019

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I can not log in to my Fotolia account,writes that the account is already in use

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Fotolia

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Adobe Community Professional ,
Nov 15, 2019 Nov 15, 2019

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Already in use means you are creating a new one with the same user id!

ABAMBO | Hard- and Software Engineer | Photographer

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Guest
Nov 17, 2019 Nov 17, 2019

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i go to log in! fotolia by adobe. 

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Guest
Nov 17, 2019 Nov 17, 2019

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I logged into my Adobe account, a longer step with entering the Fotolia. I enter the login and password there. and I get such a message. I tried to change the password, nothing comes out, everything is the same

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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Hi A.,

 

Please visit https://www.fotolia.com/ and use the form at the bottom of the page for additional assistance.

 

EBQ

EBQ

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Guest
Nov 19, 2019 Nov 19, 2019

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nothing helps! 😞 here is a message from fotolia! guys, who can I help? I'm doing everything right, as before ... it's some kind of bug ..

 

Hi Dmitriy,
 
Thank you for contacting us. Our records show that you have migrated the account to Adobe Stock already, so you should be able to sign into the Adobe Stock Contributor Portal https://contributor.stock.adobe.com using the Adobe ID (email address) and the Adobe password you used to sync with back then.
 
Unfortunately I can’t see your Adobe login info from here, but if you don't remember your password or need assistance resetting it please feel free to request a new password Online by entering the associated email address. If you do not remember what email address you used for this please send a request to contributor-support@adobe.com so they can delete and unsync your account, and then you can start all over again.
 
Kind regards,
Fotolia

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Adobe Community Professional ,
Nov 20, 2019 Nov 20, 2019

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You need to access Adobe stock via your Adobe id.

ABAMBO | Hard- and Software Engineer | Photographer

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Guest
Nov 21, 2019 Nov 21, 2019

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am in! next step - login to fotolia. and......... account is already in use

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Guest
Nov 22, 2019 Nov 22, 2019

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No 😞 the same massage ... 

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Guest
Nov 24, 2019 Nov 24, 2019

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maybe there is a service you can call? atoms correspondence did not help ..

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