I can't purchase a new plan due to system error

New Here ,
Jun 05, 2020 Jun 05, 2020

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Hi I'm having the same issue. I can't purchase a new plan or re-active my de-activated plan. ...

Screen Shot 2020-06-06 at 12.45.11 pm.jpg

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Hi BenjaminG,

You cannot purchase a new subscription while your current subscription hasn't fully cancelled. Please review your cancellation confirmation message for details. Regarding your credit pack purchase of 5 credits. You can use these to license 5 standard assets. You would need to purchase more credits to purchase videos, premium or editorial assets. Please contact customer care, https://helpx.adobe.com/contact.html if you require additional assistance.

 

EBQ

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