I can't purchase a new plan due to system error

[BenjaminG]

Hi I'm having the same issue. I can't purchase a new plan or re-active my de-activated plan. ...

[EvilBugQueen1]

Hi BenjaminG,

You cannot purchase a new subscription while your current subscription hasn't fully cancelled. Please review your cancellation confirmation message for details. Regarding your credit pack purchase of 5 credits. You can use these to license 5 standard assets. You would need to purchase more credits to purchase videos, premium or editorial assets. Please contact customer care, https://helpx.adobe.com/contact.html if you require additional assistance.