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I cancel my stock adobe account, but I still have credits, can I still use them?

New Here ,
Aug 21, 2018 Aug 21, 2018

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I canceled my adobe stock photo account a few months ago but I stilla have a lot of credits in the account.

If I enter adobe stock I can see my credits but I cant buy or download anything.

Can I still use my credits? anyone have this problem?

Thanks

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Adobe Employee , Aug 21, 2018 Aug 21, 2018
Hello ES,Your subscription was canceled in April. If you restart your subscription you'll have access to the licenses appearing in the counter on the Stock website.EBQ

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Hi Efrain,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you still have a few assets left in your account, which hasn't expired, although the subscription stands cancelled.

Can you please confirm the date on which you have cancelled your Adobe Stock subscription? Also, please let me know the error message you get while you try to download the remaining assets from your account.

Regards,

Twarita

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Adobe Employee ,
Aug 21, 2018 Aug 21, 2018

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Hello ES,

Your subscription was canceled in April. If you restart your subscription you'll have access to the licenses appearing in the counter on the Stock website.

EBQ

EBQ

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