I cancelled my Adobe Stock subscription, but haven't receive my refund yet.

Community Beginner ,
Sep 17, 2022 Sep 17, 2022

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Hi Adobe support team,

 

I have cancelled my 'Adobe Stock – 10 assets a month' subcription on the first day  of my bill i.e., on Sep 11,2022. But I have not got my refund yet.

 

My Order Number: 209513665

Invoice Number: 2261186025

Please let me know whether I will get refund or not?

 

Regards,

Kanrawee

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Refunds are processed manually. So you should allow some time before the funds arrive into your account. If you cancelled in the 14 days of your paid subscription, you will get a refund. 

 

Please check that your subscription has been correctly cancelled: https://account.adobe.com/plans .

 

I think, you also get an e-mail, confirming the cancel.

 

If you have any further doubt on the status of your cancelled subscription, you may contact Adobe customer service. Customer service can go looking into your data, to see if the cancel is OK. They can also help you with the cancel, if there is still something to get cancelled.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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Thank you abambo for reaching out. I've been Impressed by the solution of the product in my piece of work but I also aware of my budget since I'm a student so I decide to cancel on the first day and I've been cancellation the product properly and got confirmation in e-mail form on 11 september as the image shown in "picture 1" but 6 business day passed by I didn't get any return from the bank or Adobe. So I've been checking on my plan lately and there's a notification on my billing information as shown in picture 2 and I change into paypal instead but on the first day of my subscription in my bank statement, Invoice and credit has shown a price I already paid for my Adobe Stock as the picture shown in picture 3 and 4 and confused. If the bank statement has shown the withdrawn can be done on the first day why billing issue didn't shown before or after the payment? so I reach out in the chat session twice and finally decide to make a post on community. So I've been looking some solution or mistake I've been making. Please clearify my doubtfully questions.

 

Best Regards,

Kanrawee

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Hi @Kanrawee,

 

I understand that students are on a tight budget. So, it makes sense to cancel.

Saturday and Sunday are non-business days. I do not exactly know from where Adobe manages payments, but chances are that your payment is on its way. And on Monday, @EvilBugQueen1 may have an opportunity to look into your account and advise further. As she is located in the US, you should have an answer for Thursday, your local time.

 

Regards,

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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Thank you for understanding. I do realized Saturday and Sunday are non-business days. So I start counting on monday 12th as the first day but I may be miscalculated. Apologie for my Impatient.

 

Sincerely,

Kanrawee

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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I see that the refund process was started on 9/11/2022. I expect you'll receive your refund soon.

EBQ

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Community Beginner ,
Sep 26, 2022 Sep 26, 2022

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Hello, EvilBugQueen1. Appreciate for your time to helping me. Unfortunately I still didn't recieve my refund and I might face a slight problem on my billing and payment issue which is quite particular since my payment already been charge but there an invoice for the same plan but different price notified on my profile. As an unprofessional Adobe user, I don't know what is happening but it seems I still didn't pay a price for an already charged plan and cannot get a refund until I pay an unknown price for deleted plan? I assumed. I don't know If there might be a solution for a problem I carry on but I still looking forward to recieve a good news.

 

Best Regards,

Kanrawee

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Please contact Adobe customer care: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 26, 2022 Sep 26, 2022

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(Q - Q)

Is this mean I will never get my refund?

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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No, as EBQ said, the refund process has been started. You can use that information when chatting with the agent.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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LATEST

You have cancelled two Adobe Stock subscriptions this month. If you have additional questions please contact customer care.

EBQ

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