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I cannot download purchased images from a specific author?

New Here ,
Nov 10, 2020 Nov 10, 2020

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Hello 

 

I have a problem downloading purchased images from a specific author?

 

Specificaly "Ainoa"

Can you tell me why this could be? None of the support agents was able to solve this problem for me.

 

Thank you 

 

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Download, Troubleshooting

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Hi,

Please clear your license BROWSER history, restart your browser and try again. Let me know if that does or doesn't resolve the issue.

EBQ

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New Here ,
Nov 11, 2020 Nov 11, 2020

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How do I do that?

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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LATEST

Apologies, I meant browser history

EBQ

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