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I couldn't cancel my free trial, do I get my money back

Guest
Dec 22, 2020 Dec 22, 2020

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I tried to cancel my trial subscription but I couldn't. The payment didn't go through yet (issues with the card). What guarantee do I have that when I pay and cancel my subscribtion is that I will get my money back? I do not wish to use Adobe Stock anymore. 

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Plans and purchase , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Dec 27, 2020 Dec 27, 2020

With issues with your card, you need to contact Adobe customer care to cancel. Self cancel is not possible in that case.

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Community Expert ,
Dec 27, 2020 Dec 27, 2020

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With issues with your card, you need to contact Adobe customer care to cancel. Self cancel is not possible in that case.

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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