I encountered an error while trying to sync my Fotolia account

[Joyce Z]

Hi there, 

I'm a Fotolia contributor.

I attempted to sync my Fotolia account, but encountered an error message that reads: 'Your credentials could not be authenticated. Please try again.' Despite multiple attempts, I still receive this error message

When I click 'forgot password' and enter my email, I don't receive any email about resetting password.

Can anyone or Adobe support help me to solve this problem?

Thanks in advance.

[jane-e]

Hi @Joyce Z 

Since your question is about Fotolia/Adobe Stock, I have moved this from the Using the Community forum (for questions about the forums) where you posted.

~ Jane

[Abambo · Accepted solution]

Please contact Adobe customer care, if you are a stock customer. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.