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I forgot to cancel Adobe Stock 10 assets a month plan, are there late fees if I refuse to pay?

New Here ,
May 29, 2023 May 29, 2023

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I accidentally forgot to cancel my monthly Adobe Stock 10 assets a month plan before it went into the 3rd month. It's not allowing me to cancel if I do not pay the S$39 monthly first. I do not wish to pay it, only planned to pay for 2 months worth.

Will there be late fees incurred if I run the course? Will it continue to count the days and charge me like another S$39 if it goes unpaid for another month/4th month?

Thanks in advance,
Jim

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Account management , General , Plans and purchase

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correct answers 1 Correct answer

Community Expert , May 30, 2023 May 30, 2023

Well, you can't just "refuse to pay" for a subscription in which you have willfully and intentionally engaged, particularly since you have provided Adobe with your credit card info. Info on how to cancel a Stock subscription is shown here:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

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Community Expert ,
May 30, 2023 May 30, 2023

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Well, you can't just "refuse to pay" for a subscription in which you have willfully and intentionally engaged, particularly since you have provided Adobe with your credit card info. Info on how to cancel a Stock subscription is shown here:

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

Jill C., Forum Volunteer

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LEGEND ,
May 30, 2023 May 30, 2023

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You do not escape a contract by refusing to pay. The debt may increase, and can increase even more if it is sold for recovery. 

The cancellation fee is 50% of your remaining annual commitment, not fixed.

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Community Expert ,
May 31, 2023 May 31, 2023

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You need to pay your due an then you can cancel. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 03, 2023 Jun 03, 2023

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Tengo el mismo problema... pero yo no contrate el servicio de adobe stock. te das cuenta que todos los comentarios son de personas que sin duda trabajan para adobe? porque nadie esta ayudando, solo diciendo debes pagar.  esto es demasiado extraño. y más aún que no tengan una forma de hablar directamente con alguien que no sea un chat inservible. ni si quiera aparece por último un correo. esto es un asco. 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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The people who have replied here are NOT Adobe employees. This is a Contributor / volunteer run forum and Adobe employees rarely show up here. We are simply repeating the terms of the Adobe Stock subscription and advising how it will be resolved if you wish to terminate. 

You most certainly signed up for an Adobe Stock subscription, either a monthly or an annual plan, or perhaps the 30-day free trial that converts to an annual subscription if you don't cancel the trial before the month is up. Adobe does NOT sign up customers for subscriptions without their knowledge. You also would have received an email advising you that you had signed up. 

Jill C., Forum Volunteer

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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Refusing to pay does not cancel your contract.

 

You surely did subscribe to Adobe stock. If you have recently taken an apps subscription, you did tick the "Add the stock trial.", and you did not cancel as stated in the terms and conditions, that you agreed upon, and that have been send to you by e-mail. 

 

This said, if you have trouble reaching support, you should describe what your problem is. I never had trouble contacting support via chat. It's easy and it's secure. E-mail is not secure, and when you send an e-mail, you never know, if it arrives at the intended destination and if it arrives, it may be moved to the spam folder etc etc. 

 

Use chat to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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