I GOT CHARGED EVEN WHEN I CANCELED ALL MY PLAN?

New Here ,
Jul 09, 2022 Jul 09, 2022

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Today my bank send me an email saying i charged 134$ for a Adobe stock plan that i didn't even subscribe. I canceled all my plan but Adobe still charged me, but i DONT EVEN HAVE ANY ASSET??? Adobe charged me and still cancel my plan? Who do i need to contact with to get a refund?

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Account management , Licensing , Plans and purchase , Terms of use , Troubleshooting

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Community Expert , Jul 10, 2022 Jul 10, 2022

First: you did subscribe to the plan. Very often, this happens because you take the Creative Cloud plan and tick the small check box that says: “Add Adobe Stock”

Abambo_0-1657443727300.png

Or you have taken the 30-day free trial (as a one-year subscription, renewable automatically at the end of the term, paid on the month, cancellable the first month without a fee, cancellable the first 14 days into your paid subscription with a refund and thereafter cancellable at any time by paying an early termination fee of half of t

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Community Expert ,
Jul 10, 2022 Jul 10, 2022

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First: you did subscribe to the plan. Very often, this happens because you take the Creative Cloud plan and tick the small check box that says: “Add Adobe Stock”

Abambo_0-1657443727300.png

Or you have taken the 30-day free trial (as a one-year subscription, renewable automatically at the end of the term, paid on the month, cancellable the first month without a fee, cancellable the first 14 days into your paid subscription with a refund and thereafter cancellable at any time by paying an early termination fee of half of the remaining due).

 

You were in the last part of your stock subscription, where you got billed each month and were up for a one-year subscription. And yes, you cancelled your plan and according to your agreement with Adobe, Adobe charged you half of the remaining due.

 

Please contact Adobe support for negotiating a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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