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I have 98 downloads available

New Here ,
Jul 02, 2018 Jul 02, 2018

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I have 98 downloads available but I'm unable to licence anything because it says there's a problem with my billing information. I have canceled my plan but I still have 98 unused downloads.

Thanks

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Adobe Employee , Jul 02, 2018 Jul 02, 2018
Ian,I apologize for the confusion here. I checked your transaction details and noticed that you have cancelled your Adobe Stock subscription on 28th of May, 2018 and also your account was charged with an early termination fee for the Stock subscription.I would also like to let you know that the remaining assets(98) were valid until the last billing date, after which they got expired. Regards,Twarita

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Adobe Community Professional ,
Jul 02, 2018 Jul 02, 2018

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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Hi Ian,

Sorry to hear that.

I have checked your account details and noticed that your Adobe Stock subscription has been suspended due to payment issues and that is the  reason you are unable to access the remaining assets.

Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 02, 2018 Jul 02, 2018

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Hi thanks for the response. No i paid the remaining amount to stop my subscription 4 weeks ago. Check the transactions i have all the invoices as proof.

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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Ian,

I apologize for the confusion here.

I checked your transaction details and noticed that you have cancelled your Adobe Stock subscription on 28th of May, 2018 and also your account was charged with an early termination fee for the Stock subscription.

I would also like to let you know that the remaining assets(98) were valid until the last billing date, after which they got expired.

Regards,

Twarita

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