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I have no ability to purchase extended licenses

New Here ,
Sep 25, 2024 Sep 25, 2024

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There is no other tab.  No other options than just "license" and it is a complete gamble as to what type of license I seem to get. I have licensed some images that turn out to be extended, some that turn out to be enhanced, some that turn out to be standard. 

 

I repeat there is no other tab or choices for any type of license selection. On hundreds of different images, years of using adobe I have never seen that choice.   If I click "License" it automatically licenses the image without me needing to click accept or anything so I have wasted credit's simply clicking license hoping I would be prompted with licensing options.

 

Research suggests I need an "enterprise account" yet there are lots of people who have been able to purchase extended licenses without such account. I also have no available options for upgrading or changing my plan, nor can I find any link that directs me towards a page that offers the purchasing of an enterprise or business account.

 

I need the extended licenses to make use of adobe stock. Hoping someone can tell me what I need to change. 

 

 

TOPICS
License History , Licensing , Plans and purchase , Troubleshooting

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Adobe Employee ,
Sep 26, 2024 Sep 26, 2024

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Hi @Ben29686623dnnx , I checked your account, and it appears that all the images you licensed were standard images. Standard images typically cost 1 credit. If you want to purchase an extended license, you'll need to pay more either with credits or with money. It usually indicates whether the image has standard license or extended.

Screenshot 2024-09-26 at 9.26.28 AM.png

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