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i have supscription plan but i can't obtain product license

Community Beginner ,
Sep 03, 2023 Sep 03, 2023

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I just renewed my subscription and I downloaded an audio for my project but I can't find its license. and my subscription plan is also not showing

 

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correct answers 1 Correct answer

Adobe Employee , Sep 14, 2023 Sep 14, 2023

Hi @Manoj311921777i30,

Any files that you've licensed from the Adobe Stock website will appear in your license history. Sign into Adobe Stock and click the avatar in the upper right corner of the page. There you can access your license history.

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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@Manoj311921777i30 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

<moved from cc services>

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hi @Manoj311921777i30 

We're sorry for the trouble. The subscription is showing active at our end. The solution articles shared by @kglad should be enough to get the issue resolved. If not, could you share a screenshot of what you see when you sign in to the Creative Cloud desktop application?

We're here to help.

Regards,

Shivangi

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Community Beginner ,
Sep 04, 2023 Sep 04, 2023

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i have tried all these method as you suggest but it still showing in adobe
stock page (no plan).

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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<moved from account, payment & plan>

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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So now that we know that you have a stock plan, you should tell us, if it is an individual plan or a Teams/Enterprise plan. And you should tell us if you also have a creative cloud plan and if that plan is an Enterprise/Teams or an individual plan. The more accurate information we have from the start, the faster we can propose a solution.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 04, 2023 Sep 04, 2023

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Yes I have creative cloud plan of individual (which have mentioned 10
assets download per month) but I can't download with licence.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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So your Creative Cloud plan and your Adobe stock plan are both individual plans?

 

What plans do you see, when you go to https://account.adobe.com/plans?

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Creative Cloud All Apps 100GB

Get 20+ creative apps including Photoshop, Illustrator, InDesign, Premiere
Pro, and Acrobat Pro with 100GB of storage

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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thanks

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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i want to change my current plan to Photography plan (20GB), how can i do
that ?

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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quote
i want to change my current plan to Photography plan (20GB), how can i dothat ?
By @Manoj311921777i30

Does this help? https://helpx.adobe.com/manage-account/using/change-plan.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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But there is no Adobe stock plan? At least you do not mention that?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 04, 2023 Sep 04, 2023

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Do you happen to have a stock subscription? A Teams or Enterprise subscription, or an individual subscription?

 

Showing your plans (individual): https://account.adobe.com/plans

For a Teams or Enterprise subscription, you need to use the admin console as an administrator.

 

As for your stock file:

The file will be either in your download directory or in a library in the cloud. https://assets.adobe.com/libraries

 

Does this help?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Hi @Manoj311921777i30,

Any files that you've licensed from the Adobe Stock website will appear in your license history. Sign into Adobe Stock and click the avatar in the upper right corner of the page. There you can access your license history.

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