I'm paying for Adobe stock but it's not showing in my adobe account

[yourcoachmeg]

HELP!!!

I really want to talk to someone on the phone but can't seem to get to that option. Every month I pay for adobe photography, creative cloud and adobe stock. I can access the first two, but I am having trouble accessing adobe stock. HELP!!!! I need access to it and is there an all inclusive plan so that I don't need to have all these separate payments every month??? Thank you!

[hans-g.]

Hello Meg,

Adobe has published this Contact us | Adobe >>>

Hans-Günter

[yourcoachmeg]

You're correct, but when i drill down it never gives me the option of talking to someone. I'm going in circles. I just want to talk to someone

[hans-g.]

... esp. for Adobe stock see here

Adobe Stock Help >>>

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[yourcoachmeg]

I just want to talk to someone. None of this answers my questions

[twaritar3263062 · Accepted solution]

Hi Meg,

Sorry to hear that.

I have checked your account details and noticed that you signed up for an Adobe Stock subscription on 12 Sep 2017 under the Adobe ID shared in the forums. However, the account stands cancelled as of now.

Also, I could not find a Creative Cloud and Adobe Photography plan under this Adobe ID(one which is shared in the forum). Please confirm if you have a different Adobe ID(please share that in a private message) so that I can further check and get back to you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita