I need help ! ,I do not intend to subscribe Stock mebership plan. I want a refund.

New Here ,
Aug 30, 2022 Aug 30, 2022

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Hi, I have a problem with Adobe Stock.

I accidentally subscribed Stock membership on Beginning of August  , I have noticed that I subcribed something that unessential  then I tried to cancel this plan but Adobe was going to charge more than Double of the actual price for the product that I did not use ,I did not want to buy, I did not want to subscribe.

How Could I get my refund ??

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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How do you accidently give your credit card number?

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi @jiratchaya25879416gp3e,

From your Adobe ID you are using here on the forums I see that you signed up for a trial subscription in July and would have needed to cancel by the 4th of August to avoid the early termination fee. It appears the customer care granted you an extension. Were you expecting something else?

EBQ

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