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I need refund please

New Here ,
Oct 07, 2023 Oct 07, 2023

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I activated a trial version to download a video and forgot to deactivate the plan at the end of the month. I need help please, I don't have any money to pay for it.

Who can I really contact to handle this problem? I need a real person, not a virtual assistant.

please help!

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Account management , Plans and purchase , Troubleshooting

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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When you use the chat icon, type "agent" to reach a real, live support person.

Jill C., Forum Volunteer

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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You should be able to cancel, as you are in the first 14 days of the paid plan. A refund will be issued automatically after cancellation. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

ABAMBO | Hard- and Software Engineer | Photographer

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