I need refund please

[Freddy Guerra A]

I activated a trial version to download a video and forgot to deactivate the plan at the end of the month. I need help please, I don't have any money to pay for it.

Who can I really contact to handle this problem? I need a real person, not a virtual assistant.

please help!

[Jill_C]

When you use the chat icon, type "agent" to reach a real, live support person.

[Abambo]

You should be able to cancel, as you are in the first 14 days of the paid plan. A refund will be issued automatically after cancellation. https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html